Terms of Sales

Effective as of 06/09/2022

Article 1 - Scope

These General Conditions of Sale (known as "GTC") apply, without restriction or reservation, to all sales concluded by SAVANA, SAS ("the Seller") with non-professional buyers ("The Customers or the Customer “), wishing to acquire the products available for sale (“The Products”) by the Seller on the Site https://www.savana-games.fr/ .

By these General Conditions of Sale, the Customer declares to be at least the age of majority in his State of residence, to have the legal capacity to place an order on the Site and, where applicable, declares to have given his consent to allow any minor dependent to use and place an order on the Site https://www.savana-games.fr/ .

The main characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the Site https://www.savana-games.fr/ which the Customer is required to read before ordering . The choice and purchase of a Product are the sole responsibility of the Customer. Product offers are within the limits of available stocks.

These GCS are accessible at any time on the Site https://www.savana-games.fr/ and will prevail over any other document. The Customer declares to have taken cognizance of all of these T&Cs, to have read, understood and accepted them. SAVANA reserves the right to modify unilaterally, without notice and at any time, the content of these GCS, in particular to take into account any legal, jurisprudential and/or technical developments. The prevailing version of the T&Cs is the latest version available on the Site.

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.

The Seller's contact details are as follows:
Share capital of 100.00 euros
Registered with the RCS of LILLE METROPOLE, under number 883775504
Email: hello@savana-games.com
intra-community VAT number FR13883775504

Article 2 - Price

The Products are supplied at the current prices appearing on the Site https://www.savana-games.fr/ , when the order is registered by the Seller.

The prices are expressed in Euros all taxes included (TTC).

The prices take into account any reductions that may be granted by the Seller on the Site https://www.savana-games.fr/ .

These rates are firm and non-revisable. The Seller reserves the right to modify the prices at any time and without notice.

Prices do not include processing, shipping, transport and delivery costs, which are invoiced in addition, under the conditions indicated on the Site and calculated prior to placing the order.

The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.

The Customer may request an invoice from the following e-mail address: hello@savana-games.com .

Article 3 - Presentation of the Products

The User (the "User" designated in the General Conditions of Use which can be consulted by Users at the following address: https://savana-games.fr/pages/mentions-legales-conditions-generales-utilisation ) is informed that photographs of the Products appear on the Site, which he may consult freely.

SAVANA guarantees that these photographs were taken under standard conditions with the Products themselves. SAVANA makes its best efforts to ensure that the photographs of the Products conform as closely as possible to the Products actually delivered to the Customer (color of the Products in particular). Nevertheless, SAVANA cannot guarantee that the Products will be exactly identical to the photographs, in particular due to the technical constraints of making the photographs available on the Site.

Furthermore, SAVANA strives to present and describe its Products as accurately as possible. Nevertheless, subject to providing a faithful presentation of the essential qualities of its Products, SAVANA cannot guarantee the exhaustive communication of all the characteristics of each Product. The User who wishes to receive additional information about a Product is invited to contact customer service at the following address: hello@savana-games.com.

The User declares to be fully aware of the provisions of this article, and already expressly accepts not to engage the responsibility of the company SAVANA in this respect, subject to the application of the mandatory legal provisions (guarantee of conformity in particular ).

Article 4 - Orders

The User can browse the Site without obligation to purchase.

It is up to the Customer to select on the Site https://www.savana-games.fr/ the Products he wishes to order, according to the following terms:

The Customer chooses a Product that he puts in his virtual basket, Product that he can delete or modify before validating his order. The creation of a personal space is optional and in no case a sine qua none condition for placing an order. He will then enter his contact details and payment information or connect to his personal space to do this. After validation of the information, the order will be considered final and will require payment from the Customer according to the terms provided. Once the order is finalized, the support is confirmed by the Seller by sending an e-mail to the Customer at the address indicated during the order. By finalizing the purchase, the Customer confirms having read, understood and accepted these General Conditions of Sale.

Product offers are valid as long as they are visible on the Site, within the limits of available stocks. The Seller undertakes to honor validated orders, within the limits of available stocks.

The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to verify the accuracy of the order.

Any order placed on the Site https://www.savana-games.fr/ constitutes the formation of a contract concluded at a distance between the Customer and the Seller.

In the event of unavailability of one or more Products after placing the order, the Customer will be notified by e-mail. The Customer will have the choice of being reimbursed for the amount corresponding to the unavailable Products or of being delivered when the Products concerned are again in stock (unless they are definitively withdrawn from the catalogue). In any event, the Seller cannot be held liable for any damage suffered by the Customer, nor liable for any damages.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

The Customer will be able to follow the progress of his order on the Site.

Article 5 - Terms of payment

The price is paid by secure payment, according to the following methods: payment by credit card (Visa, Mastercard or American Express), Apple Pay, Paypal.

The price is payable in cash by the Customer, in full on the day the order is placed.

Payment data is exchanged in encrypted mode using the protocol defined by the approved payment provider involved in banking transactions carried out on the https://www.savana-games.fr/ Site.

Payments made by the Customer will only be considered final after effective collection by the Seller of the sums due.

The Seller will not be required to deliver the Products ordered by the Customer if the latter does not pay the full price under the conditions indicated above.

Payment via Paypal: the terms of payment are specific to the platform of the payment provider Paypal, and are independent of the company SAVANA, which does not intervene in any way in the use of said service. All the terms and conditions related to payment via the Paypal payment solution are governed by the General Terms and Conditions of Use of this service, accessible at this address , which apply concomitantly to these T&Cs. SAVANA cannot be held responsible for any malfunction occurring on the Paypal payment platform. By accepting these, the Customer also agrees to be bound by the General Conditions of Use of Paypal, accessible at the above address. These may be subject to change by Paypal only. Under no circumstances may SAVANA modify the General Conditions of Use of Paypal, a service provider over which it has no control.

Article 6 - Deliveries

The delivery costs are specified on the Site, all taxes included, during the ordering process and must be accepted by the Customer at the time of validation of the order. They appear on a specific line distinct from that specifying the price of the Products and are calculated at the time of validation of the order.

The Products ordered by the Customer will be delivered in metropolitan France.

Deliveries are made by the Amazon carrier and take place within 1 to 7 working days to the address indicated by the Customer when ordering on the Site. Delivery times include the preparation and dispatch of the order, as well as the delivery time of the Products to the delivery point indicated by the Customer. The Customer is invited to follow the delivery of his parcel using the tracking number of the parcel which will be sent to him at the e-mail address he will have previously indicated when placing the order.

The Seller undertakes to make its best efforts to deliver the Products ordered by the Customer within the deadlines specified above. Deliveries are made by an independent carrier, to the address given by the Customer when ordering and which the carrier can easily access. However, as the Seller uses external service providers for the delivery of the Products, the Seller is totally dependent on these third-party service providers. Delivery times may thus be impacted by service providers without the Seller being responsible for these delivery delays and the consequences that may result.

If the Products ordered have not been delivered within 30 calendar days after the indicative delivery date, for any reason other than force majeure or the Customer's act, the sale may be canceled at the Customer's written request within the conditions provided for in articles L216-2, L216-3 and L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him at the latest within 14 working days following the date of termination of the contract, excluding any compensation or deduction.

Delivery is constituted by the transfer to the Customer of physical possession or control of the Product. From this date, the Customer will be solely and solely responsible for it, as well as for its use and any consequences that may result from it. The Products ordered may be delivered in one or more installments depending on the quantity of Products ordered.

Article 7 - Transfer of ownership

The transfer of ownership of the Products from the Seller to the Customer will only take place after full payment of the price by the latter, regardless of the date of delivery of the said Products.

Article 8 - Complaints

The Customer is required to check the condition of the Products delivered. He has a maximum period of 30 calendar days from the date of delivery of the Product to make complaints. Complaints, requests or questions concerning the Products must be sent by e-mail to the following address: hello@savana-games.com, accompanied by all supporting and related documents (photos). After this period and failing to comply with these formalities, the Products will be deemed to be compliant and free from any apparent defect and no complaint can be validly accepted by the Seller.

The Seller will refund or replace (subject to availability) as soon as possible and at its expense, the Products or the element(s) of the Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in articles L217-4 and following of the Consumer Code and those provided for in these GCS.

The transfer of the risks of loss and deterioration relating thereto will only be carried out when the Customer takes physical possession of the Products. The Products travel at the Seller's risk and peril.

Article 9 - Right of withdrawal

According to the terms of article L221-18 of the Consumer Code “The Customer has a period of 14 days to exercise his right of withdrawal [...]. [The Customer] may exercise his right of withdrawal from the conclusion of the contract”, i.e. from the placing of the order on the Site https://www.savana-games.fr/ .

The right of withdrawal can be exercised by unambiguous declaration, expressing the will to withdraw, addressed to the Seller by e-mail at the following address: hello@savana-games.com. Information regarding the return procedure will be communicated by e-mail.

Returns must be made no later than 14 days following the communication of the Customer's decision to withdraw in accordance with Article L221-21 of the Consumer Code. Returns must be made in their original condition, unopened, complete in their original packaging and in perfect condition (packaging, accessories, instructions, etc.), accompanied by the purchase invoice, allowing remarketing in their original condition. new of the Product.

Any product that is damaged, incomplete, damaged, soiled or whose packaging is damaged will not be taken back.

Return costs are the responsibility of the Customer. The Customer must therefore place the intact packaging containing the Product in a packaging before sending it by post. The return of the Product is carried out at the risk and peril of the Customer. If the package is lost, stolen or damaged when returning the product, the Seller reserves the right to refuse reimbursement for the returned product(s).

The exchange (subject to availability) or refund will be made within 14 days of receipt by the Seller of the Products returned by the Customer under the conditions provided for in this article.

Article 10 - Seller's liability - Warranties

In accordance with the provisions of the Consumer Code, the Products marketed on the Site benefit from legal guarantees, i.e. the guarantee of conformity (articles L.217-4 and following of the Consumer Code) and the guarantee of hidden defects (articles 1641 and following of the Civil Code), allowing Customers to return defective and non-compliant Products free of charge.

The Products supplied by the Seller benefit from:

  • The legal guarantee of conformity, for Products that are defective, spoiled or damaged or that do not correspond to the order. The Customer may bring an action on the basis of a lack of conformity within a period of two years from the delivery of the Product, it being understood that any lack of conformity appearing within a period of two years from the delivery is deemed to have existed upon delivery.
  • The legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the Products delivered and rendering them unfit for use. The Customer may bring an action on the basis of a latent defect within two years from the discovery of the defect.

The Seller's warranty is, in any event, limited to the replacement (within the limits of available stocks) or reimbursement of non-compliant Products or Products affected by a defect.

Article 11 - Personal data

The Customer is informed that the collection of his personal data is necessary for the sale of the Products by the Seller as well as their transmission to third parties for the purpose of delivery of the Products. These personal data are collected for the purposes of managing the order and the customer base of the SAVANA company, as well as commercial prospecting, and for statistical purposes.

The Customer is informed that certain information is essential to benefit from the Services of the Site (The "Services" designated in the General Conditions of Use which can be consulted by Users at the following address: https://savana-games.fr/pages/ legal-notices-general-conditions-of-use ). Mandatory data is marked with an asterisk. Failing to communicate them, the User will not be able to benefit from the Services concerned.

The policy of the Site https://www.savana-games.fr/ in terms of data collection can be consulted by Users in the Privacy Policy available at the following address: https://savana-games.fr/pages /privacy-policy .

11.1 Collection of personal data

The personal data collected on the Site https://www.savana-games.fr/ are as follows:

Creation of the personal space:
When creating the personal space by the User:
Last name, first name and e-mail address. The User has the possibility of entering his postal address as well as his telephone number.

Product Order:
When ordering Products by the Customer:
Surname, first name, postal address, telephone number and e-mail address.

Payment :
As part of the payment of the Products offered on the Site https://www.savana-games.fr/, the latter records financial data relating to the Customer's bank account or credit card.

E-mail subscription and newsletter:
When subscribing to the newsletter (via the form on the Site):

The e-mail address provided by the User or the Customer will be used to send news from the SAVANA company or to communicate information relating to the history of purchases or browsing on the Site https://www. .savana-games.fr/ .

If the User subscribes to the newsletter of the Site https://www.savana-games.fr/ , he consents to his personal data being used for advertising or marketing purposes.

The User may be asked to tick a box under which he agrees to receive informative and advertising e-mails from the Seller. He will always be able to withdraw his consent at any time by contacting the Seller at the following e-mail address: hello@savana-games.com or by following the unsubscribe link in the e-mail.

As well as any other section in which the User is asked for personal data.

11.2 Limitation of processing

If the User expresses his agreement and/or subscribes to the newsletter of the Site https://www.savana-games.fr/ , he consents to his personal data being used for advertising or marketing purposes.

For more information on the data and their collection, the User is invited to consult the Privacy Policy available at the following address: https://savana-games.fr/pages/politique-de-confidentialite , as well as the General Conditions of Use available at the following address: https://savana-games.fr/pages/mentions-legales-conditions-generales-utilisation .

Article 12 - Applicable law - Language

These T&Cs and the resulting operations are governed by and subject to French law.

These T&Cs are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.

Article 13 - Disputes

Any complaint or request for information relating to these GCS must be sent by e-mail to the following address: hello@savana-games.com.

In the event of a dispute relating to an order, the Customer must first contact SAVANA, in order to find an amicable solution, by e-mail at the following address: hello@savana-games.com. Referral to the mediator can only take place after the Customer has taken prior written steps with SAVANA.

The Customer is informed that he may in any event resort to conventional mediation with existing sectoral mediation bodies or to any alternative dispute resolution method in the event of a dispute.

The Customer is also informed that he can also use the Online Dispute Resolution (RLL) platform https://ec.europa.eu/consumers/odr/main .

All disputes to which the purchase and sale transactions concluded in application of these GCS and which have not been the subject of an amicable settlement between the Seller or by mediation, will be submitted to the competent courts under the conditions of law. commmon.

Article 14 - Miscellaneous provisions

If one or more stipulations of these GCS are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will retain their full force. and their scope.